Contact Centre Agents – German Speaking

Title – Contact Centre Agent – German Speaking

(Please note this role requires you to speak fluent German)

Location – Glasgow City Centre

Hours of Work – Monday to Friday – 40hrs per week

Salary- £23,795

We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.

Want to be part of a team that literally change people lives?

We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.

You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Germany, therefore, spoken and written German to native standard is required along with fluent English.

Key Responsibilities

• Making contact with patients who have recently attended an initial consultation
• Promoting the lifestyle and clinical benefits of our treatments
• Manage the patient pipeline
• Providing an exceptional after sales service

Essential skills

• German language skills to native level
• Excellent written and spoken English
• Achievement within outbound sales
• Proven track record in over achieving KPI’s
• Ability to converse and relate to a wide range of people
• Excellent communication skills with empathy and understanding
• Ability to deliver first class customer service
• Strong IT skills – database, word/excel and email
• Teamwork, with the skills to add value to the existing set up

The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.

Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.

What’s in it for you?

• Salary with uncapped bonus and a host of benefits including individual rewards
• Free or discounted optical products/procedures
• On site subsidised restaurant
• Career progression
• Modern working environment with superb technology support
• First class training in our product range
• 40 hours per week and no weekends

This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer